Thanks for letting us know — that definitely shouldn’t be happening.
With the Xumo box, you should only need to sign in to apps like Netflix and Prime Video once. If it's asking you to sign in every time, there might be an issue with how the box is saving app data or a software update that didn’t fully install.
Try restarting the box by unplugging it for about 30 seconds and plugging it back in. If that doesn’t help, we may need to reset it or check for a firmware update. Let us know if the issue continues after the reboot and we’ll walk you through the next steps.
XfinityAirelle
Official Employee
•
2.7K Messages
4 days ago
Thanks for letting us know — that definitely shouldn’t be happening.
With the Xumo box, you should only need to sign in to apps like Netflix and Prime Video once. If it's asking you to sign in every time, there might be an issue with how the box is saving app data or a software update that didn’t fully install.
Try restarting the box by unplugging it for about 30 seconds and plugging it back in. If that doesn’t help, we may need to reset it or check for a firmware update. Let us know if the issue continues after the reboot and we’ll walk you through the next steps.
0
0