Visitor
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2 Messages
Y’all sent me a bill
And what I don’t get is how y’all send me a bill already when I still haven’t received my Internet box I was supposed to get it and 1 to 3 business days. It was shipped off on Sunday. They said it’ll be here Sunday. I didn’t get it because the person said they couldn’t find my address. Still haven’t received the box but y’all already got a bill for $56 for next month and I ain’t even used the Wi-Fi yet make that make sense
EG
Expert
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121.4K Messages
6 days ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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3K Messages
6 days ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
(edited)
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