Yard damage

Xfinity damaged my yard while burying a cable line. I have contacted customer service three times and keep being told someone will follow up (24 hours, 48 hours, etc) but no one ever does. Who can I contact?

Responses

EG

Expert

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107.1K Messages

10 days ago

The concern is not "Home Networking" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJamesC

Official Employee

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1.7K Messages

10 days ago

Greetings, @user_c5b3d5! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear your yard was damaged, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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U

user_c5b3d5

2 Messages

Sent - thank you very much for the help and quick reply.

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10 days ago

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Customer Service

user_c5b3d5

Yard damage

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EG

XfinityJamesC

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