Yard Damage

They were in the neighborhood starting last Thursday 7/23 though Monday 7/27

Thanks for the details' user_96203f. I'll put in a damage claim to have the area reviewed by our damage team to get you the support you are requesting. I'll need some personal information for the request, and will need that in private for your security.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

Did you receive my direct message details from the DM I send three days ago?

user_96203f I see where we responded to your Direct Message with what needs next but did not hear back from you. I am going to send you another message there. Please respond in the private direct message space. Thank you.