Skip to main content
user_o0xb68
1st Topic

Visitor

 • 

2 Messages

10/28/2026 1:13 AM

Yard restoration

The Xfinity subcontractor recently dug up my yard, destroying my grass and flowers and leaving markings on the pavement. Please look up the order history for my address [Edited: "Personal Information"]. Tell me who to contact for this job. I need to open a formal property damage claim.

Question

 • 

Updated 

2 hours ago

 • Edited

38

2

0

Oldest First
Selected Oldest First
EG

Expert

 • 

122.8K Messages

7 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinitySara

Official Employee

 • 

3K Messages

7 days ago

Hello, @user_o0xb68. Sorry to hear about this damage! Quick question - have you already attempted to submit a claim via the ticketing process through our Xfinity Assistant, by chance? Both customers and non-customers alike often have self-service options to get these reports going fairly quickly :)

2

0

XfinityThomasC

Official Employee

 • 

3.8K Messages

No worries, @user_o0xb68 we're all human on this platform and can assist you with getting a claim started. Could you please send our team a direct message with your full name and full address? To send a direct message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

 

How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

7 days ago

0

user_o0xb68

Visitor

 • 

2 Messages

I did already thank you 

Like

Reply

2 hours ago

0

forum icon

New to the Community?

Start Here