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user_y18w4q
1st Topic

Visitor

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7 Messages

Sunday, June 29th, 2025 12:25 AM

You were about to lose a long standing high dollar customer because I cannot talk to a live agent.

You were about to lose a long standing high dollar customer because I cannot talk to a live agent.

Question

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Updated 

2 days ago

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1

0

XfinityJon

Official Employee

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291 Messages

2 days ago

Good evening user_ma3uuh. I can assure you we don't want to lose you. I am a live agent, and am more than happy to assist you. What is your concern is regard to? 

 

8

user_y18w4q

Visitor

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7 Messages

Some kind of change happened on my router or something because I can no longer connect to my personal external pop email server while connected to Xfinity. Yet if I change to another WiFi network took, I can. Same effect with all of my connected devices.

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2 days ago

0

user_y18w4q

Visitor

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7 Messages

See, now the alleged “live agent” disappears. It is sad. I have to every few hours get off of my Xfinity network and connect to my AT&T hotspot just to download email.

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2 days ago

0

XfinityJon

Official Employee

 • 

291 Messages

Have you changed your email password at all recently?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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user_y18w4q

Visitor

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7 Messages

No. It’s been the same for a few months.

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2 days ago

0

XfinityJon

Official Employee

 • 

291 Messages

Okay, what about your Xfinity WiFi password, has that been changed at all recently?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

0

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