jodys2's profile

New Poster

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4 Messages

Wednesday, August 27th, 2025

Your phone number has been removed

keep getting these notices, but when i log in, my cell number is there , anyone else getting these emails ?

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Official Employee

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1.8K Messages

3 days ago

@jodys2 Thanks for reporting your concerns with us. Do you happen to have a home phone line with us as well?

Have you recently changed or ported over a number with us?

(edited)

New Poster

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4 Messages

@XfinityKei​ yes imported my land line to a cell phone.

Official Employee

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2.4K Messages

@jodys2

Thanks for clarifying, if you ported your landline too the cell phone device you generally do get notifications. Are you having any concerns or issues with your cell services?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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4 Messages

@XfinityOrlandoM​ No, so this is typically normal ? annoying.

Official Employee

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1.9K Messages

Hi there!  I want to make sure we are on the same page. You ported your land line to your cellphone, and now you are getting a message that says your phone number has been removed. Correct?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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