Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_904c7a7

Yes, I am using my previous email

Yes, I am using the same email account.

Thank you for clarifying, @user_n0gb4r. We may need to do a little digging to find out what's going on here. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I have sent the information requested to Xfinity Support. Please, let me know if you need anything else.