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user_yyacrf
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4 Messages

Wednesday, January 21st, 2026 12:27 AM

Your Xfinity account is already linked to another Peacock account

I recently sold my home over a month ago, so I had to cancel my Xfinity account. Now, I have moved to a new place and setup a new Xfinity account. Peacock Premium is included with my Internet plan. When I try to activate, I get the error message: Your Xfinity account is already linked to another Peacock account. How can I get this resolved and activate my included Peacock Premium service?

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12 days ago

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XfinityThomasA

Official Employee

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3.2K Messages

13 days ago

Hello, user_yyacrf! Thank you for taking Xfinity with you into your new home! You may need to manage your existing subscription to avoid multiple active subscriptions and corresponding charges. For instructions on canceling your existing subscription, see peacocktv.com/help/article/cancellation. Please let me know if this helps.

 

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user_yyacrf

Visitor

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4 Messages

@XfinityThomasA​ Thank you, but I have tried that process already. When I log into my Peacock account, it shows that I do not have any active subscriptions.

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13 days ago

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XfinityThomasA

Official Employee

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3.2K Messages

You're welcome, user_yyacrf. Are you using the email you used to begin your new services to activate your Peacock included with your service? Is it the same email when you log into your Peacock account?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 days ago

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user_yyacrf

Visitor

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4 Messages

@XfinityThomasA​ Yes, it is the same email address from all of them: previous Xfinity account, new Xfinity account, and Peacock account.

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12 days ago

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XfinityChristy

Official Employee

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2.7K Messages

 

user_yyacrf This specific error usually happens because the Peacock login is still "holding on" to your previous account's credentials. I would love to get this synchronized with your new service so you can start enjoying your shows! Because this involves updating the link between your Xfinity ID and your Peacock profile, I’ll need to access your account details. Could you please send a direct message and provide your full name and the service address for your new home?
 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 days ago

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user_yyacrf

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4 Messages

@XfinityChristy​ I just sent that info per your request. Thanks!

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12 days ago

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