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user_rdue34
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3 Messages

Friday, July 17th, 2026 9:47 PM

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Your Xfinity account is already linked to another Peacock account

I recently moved to a new house and moved my Xfinity account to the new address. Peacock Premium is included with my Internet plan. When I try to activate, I get the error message: Your Xfinity account is already linked to another Peacock account. How can I get this resolved and activate my included Peacock Premium service?

I have tried to cancel my existing Peacock subscription but none exist and am trying to use the same email address that I had used at my old address.

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Updated 

13 days ago

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Official Solution

XfinityNatalie

Official Employee

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938 Messages

13 days ago

user_rdue34, We appreciate you allowing us the time to assist you with helping you reactivate your Peacock account successfully. Have a wonderful week ahead and take care always! 

 

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XfinityNatalie

Official Employee

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938 Messages

15 days ago

Greetings, user_rdue34! Thanks for posting on our XFINITY Community forum with your Peacock subscription activation issue. I am sorry to hear you have run into this hiccup. Not to worry! You have reached the right team to assist you with this matter! Just to confirm, has it been less than 90 days from when you tried to activate your Peacock account again after moving to your new home?

 

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user_rdue34

Visitor

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3 Messages

Yes, it has been less than 90 days.

15 days ago

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XfinityBenjaminM

Official Employee

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3.2K Messages

 

user_rdue34 Ok! We'll need to take a closer look and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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15 days ago

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user_rdue34

Visitor

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3 Messages

I sent the information as requested.  Thank you.

15 days ago

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