3 Messages
Unable to get any info on an outage (because you're also telling me there's no outage)
I have been without internet all day. The messaging in the app and on the phone is telling me there is a local outage, but there is no information regarding any estimated time of restoration. And there is no outage indicated on the outage map. My neighbors all have service still.
I was told - in 2 different channels by Xfinity - that there is an outage in the area and there is no outage in the area.
When I called the 800 number, I was told there was an outage and that I could not talk to an agent. The call was then automatically disconnected.
I just want to know when my internet service will be restored. I am trying to run a business here and this is ridiculous.
XfinityJorge
Official Employee
•
1.7K Messages
6 months ago
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_ohcgp6
1 Message
4 months ago
This is exactly the same situation I am in today! No Internet all day. The system says there is an outage due to bad weather, but the outage map does not show any outages. I took a screen shot of Xfinity Assist telling me first that there is an outage and then it says that there are no reported outages in my area. I also called the 800 number and was told that there is an outage and I could not talk to an agent. It is ridiculous that I am unable to talk to a person to see what the issue is!!
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