Alerts on self monitoring

Ever since the most recent Xfinity app update, I’ve not gotten alerts for my video doorbell and outdoor cameras. It’s set to Away with all outdoor cameras and doorbell set to all notifications but no alerts. In fact, for the video doorbell, I’m unable to move the timeline backwards to view motions or tap on a motion preview to view that motion. I don’t have a problem going backwards in timeline for outdoor cameras and I can also tap on preview to view motion, but no alerts are happening. I used to get alerts sent to my Apple Watch. I have notifications set on my iPhone and Apple Watch. I’d like to get that back again. Is there a new setting that needs changed somewhere. In fact what I just noticed is that on the mode setting, it keeps changing from Away back to Home. Do I need to wait until I’m in another county to change this? What is happening with this app. Other annoying things happen with this app but that is my priority.

I shut off focus completely on all apple devices, walked around the outside of the house, rang the doorbell. I got nothing, not even a notice on my iPhone or Apple Watch that someone is at the front door. I need this working. Some help would be appreciated, but I suspect its an app bug at the moment and nothing to do with my XFINITY services at this point.

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A

Abekic

1 Message

9 days ago

I'm in a similar boat. This used to work like a charm in the past, but the past few months hasn't worked at all. I tried everything to fix it on my end but no luck. What's crazy is that it works for my wife with zero problems. Mind you, same phone, same OS, and same firmware version. Please help us fix this!

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Lkpolo

Problem Solver

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506 Messages

@Abekic I’m very disappointed. I have four cameras and a video doorbell. That’s over a hundred dollar investment per each cameras plus the recording fee. I canceled the home security to save money. Then they raised my bill as much as I paid. I’m going out of town and would like notifications. I’m ready to remove it all and do something else for security. Other services are so so but I depend on the cameras when I go away. I scrolled thru posts and it seems a lot of people have problems. I’m thinking about buying another home soon. Not going to have xfinity service.

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9 days ago

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XfinityDena

Official Employee

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3.2K Messages

@Lkpolo I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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7 days ago

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Devices and Equipment

Lkpolo

Alerts on self monitoring

Abekic

Lkpolo

XfinityDena

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