Problem Solver
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525 Messages
Camera 4 settings may not have been updated
I keep getting this message at the bottom of the camera screen when I check my cameras on the security tab of the xfinty app. I have no recollection of ever updating any of my cameras or how I would do it manually . I rebooted camera 4 but i continue to the this message. It’s the X3 indoor camera and we like it a lot. Any help would be appreciated. Thank you
XfinityGabriel
Official Employee
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2.7K Messages
11 days ago
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Lkpolo
Problem Solver
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525 Messages
4 hours ago
I’m still getting that same error, camera 4 may not have updated. We had two power failures yesterday and service was degraded before the outage and more afterwards. Fox News is choppy at best every few minutes. I rebooted my gateway yesterday and checked this morning. The Wi-Fi tab said that I’m only getting 40% of plan speed. Restart to fix. I restarted and now the Wi-Fi tab says I’m only getting 88% of plan speed. Now at the devices section, my iPhone 16 and my husband’s iPhone 16 say on Power Boost which looks like that’s the problem. We’re in Wi-Fi at home but no other services are working well. In addition to the choppy video here and there I get a message that video doorbell is offline. It’s hardwired so all I can do is reboot the router and if that doesn’t work I have to shut off breaker 9 and power off everything on that line. Shouldn’t be necessary.
So, NO I cannot accept solution as the problem continues. Clearly there is a node or other problem in my community if the phones can be on Power Boost but all the other services have issues. We had heavy rain recently so maybe a branch on a line causing blinking lights and damaging Xfinity equipment.
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