7 Messages
Camera and Xfinity not delivering
It has been OVER 3 weeks since I placed an order for a new security camera and was billed for it and $45 for a technician to come out and install it.
I have called a couple of times but unfortunately I get there pigeon English script reading call center and all they can say is thank you for being an Xfinity customer Over and over how can I help. You can’t understand half of what they say.
So basically they have taken $145 from me for the camera and the installation. I received the camera within a couple of days of the order over the phone, but I haven’t heard anything from Xfinity about coming out and installing it. Also, the ring video doorbell they installed is off-line 50% of the time. What is the purpose of having a security ring video doorbell if it only works 50% of the time?
XfinityJon
Official Employee
•
513 Messages
1 day ago
Good evening user_b17819. I would be happy to assist you. I can look into this further for you. I would need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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