ogden1980's profile

New Poster

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2 Messages

Thursday, May 15th, 2025 5:24 PM

Camera is off-line

I have reset everything, tried to repair, and two of my cameras are not working. It is impossible to get a hold of a live agent

Official Employee

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3.2K Messages

7 days ago

I am sorry to hear your cameras are not working @ogden1980 Are they powering on? By repair did you open up the cameras? 

Problem Solver

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513 Messages

6 days ago

If it’s an indoor outdoor camera there is an easy solution to get it back online. To update camera connection:

1 Do not press reset button on power adapter

2 press button on back of camera for 30 seconds

Wait 4-5 minutes so camera can blink white

3 go to xfinity app

4 go to camera that needs attention and press gear in upper right

5 scroll down and tap on update Wi-Fi connection

6 set up your camera

7 camera takes 30 minutes to be stable

[Edit: "Incorrect phone number"

That crew is very nice and helpful Good luck

(edited)

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