New Poster
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2 Messages
Camera is off-line
I have reset everything, tried to repair, and two of my cameras are not working. It is impossible to get a hold of a live agent
New Poster
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2 Messages
I have reset everything, tried to repair, and two of my cameras are not working. It is impossible to get a hold of a live agent
XfinityDena
Official Employee
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3.2K Messages
7 days ago
I am sorry to hear your cameras are not working @ogden1980 Are they powering on? By repair did you open up the cameras?
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Lkpolo
Problem Solver
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513 Messages
6 days ago
If it’s an indoor outdoor camera there is an easy solution to get it back online. To update camera connection:
1 Do not press reset button on power adapter
2 press button on back of camera for 30 seconds
Wait 4-5 minutes so camera can blink white
3 go to xfinity app
4 go to camera that needs attention and press gear in upper right
5 scroll down and tap on update Wi-Fi connection
6 set up your camera
7 camera takes 30 minutes to be stable
[Edit: "Incorrect phone number"
That crew is very nice and helpful Good luck
(edited)
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