Camera not appearing on touchscreen
I have the new doorbell camera and 3 new cameras, but still the touchscreen that came with Xfinity home original equipment (~8 years or so) , the door sensors and motion sensor. Also the system has an additional router.
Problem is: none of the cameras have a preview and/or thumbnail on the touchscreen.
- any idea what is causing the problem "Preview unavailable"?
- the cameras are connected to the XFi gateway (model XB7). Why is there the additional router. Might this cause the problem?