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user_036pm1  Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page.
 
 Here are the detailed steps to direct message us:
 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "Start new conversation" (pencil and paper) icon
 • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message
 
 You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….