Cameras Night Vision

Yes, I have tried to toggle it on and off several times in each camera did not work. I saw the app update. That is why I cleared the cache on the app. Still did not do any good.

Thanks for trying that. Let's take a look here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Issue resolved, My phone did and Android update yesterday, after which I deleted Apps cache and data, uninstalled app and reinstalled. Now it is working fine.

@Aconlo000​ If your phone or app have updated recently, I would suggest the steps I took, in order, If android, go to settings > apps> scroll to Xfinity> click storage and clear cache and then data> then uninstall app> reinstall app and sign back in

Hi there, @Aconlo000 ! Thank you for reaching out, I'm truly sorry for the trouble you are having with your cameras. This issue is often caused by a temporary backend glitch or a recent firmware update. In many cases, you can resolve it by performing a settings refresh in the Xfinity app followed by a hard restart of the affected camera.

Here are a few troubleshooting steps to try:

1. Refresh the Night Vision Setting
Since the app already shows Night Vision as disabled, try forcing the setting to resync:

Open the Xfinity app and go to Home.
Select the affected camera and tap the gear icon in the upper-right corner.
Toggle Night Vision to On and wait a few seconds.
Toggle it back to Off.
Restart the camera.

2. Perform a Hard Restart
Clearing the app cache or reinstalling the app doesn't always reset the camera itself.

Unplug the camera from power.
Wait about 30 seconds.
Plug it back in.
Allow 3–5 minutes for the camera to fully reconnect to WiFi and sync with the service.

3. Check for Environmental Triggers
Sometimes the camera's light sensor can be affected by surrounding conditions:

Verify that nearby lights (streetlights, porch lights, TVs, lamps, etc.) aren't intermittently affecting the camera.

If the camera is pointed through a window, infrared light can reflect off the glass and cause Night Vision to activate unexpectedly or continuously cycle on and off. If you've already tried these steps and the issue persists across multiple cameras, please let us know. That information can help determine whether this may be related to a broader equipment or firmware issue. 😊