Cameras

Dear xfinity

 Customer Support,

I am writing to share my feedback and concern as a loyal customer who has been with your home security service since 2002. Over the years, we’ve trusted your company to help keep our home safe and have always appreciated the reliability of your service.

Recently, we were informed that one of our cameras is not compatible with the newer, updated equipment and that we would need to purchase a new camera. This was disappointing to hear, especially after more than two decades of loyalty, as we were hoping to receive some type of accommodation or discount toward the necessary upgrade.

In addition, we have been waiting for a service call to install an updated modem, but we have not yet received an update on the appointment.

We truly value the relationship we’ve had with your company and hope that this concern can be reviewed. We would appreciate any assistance or consideration you can extend to long-standing customers like us.