Door sensor reports incorrectly since camera installed

@XfinityEva​ , no.  The sensor worked when installed.  After the camera was installed, it registers open when closed, and closed when the door is about 2 inches open, and again open when the door is opened more widely.  Removing and replacing the battery does nothing.

Thank you @user_279dc2 it may be caused by an issue with your touchscreen's location. Has the touchscreen been moved from its originally installed location? If so, return it to where it was installed. If not, can you please send us a direct message with your full name and the service address? 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I have sent a direct message as requested, and added a new issue

However, there is still no help nor resolution

@user_279dc2 Our team can definitely help you with your home security issues. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it