Visitor
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1 Message
door sensor
We have 4 door sensors and one of the doors sensors requires a new battery every 3 months while the other last for years. Can we replace this door sensor?
Visitor
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1 Message
We have 4 door sensors and one of the doors sensors requires a new battery every 3 months while the other last for years. Can we replace this door sensor?
XfinityRaul
Official Employee
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2.9K Messages
2 months ago
@user_xdubd7 Thank you for making us aware you're noticing issues with the battery life on this particular sensor. We can look into troubleshooting this device before you commit to purchasing a new one if you'd like. Have you tried resetting the door sensor? Is this door used more than the other entryways to your home?
You can definitely purchase a new door sensor by visiting this link https://www.xfinity.com/learn/home-solutions/devices.
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user_xq8rih
Visitor
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1 Message
7 days ago
One alarm side door 🚪 sensor not working open and close
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