Door sensor

Hello. I received my indoor camera and my door sensor last night , I got the camera hooked up but the sensor will not connect I’ve tried taking the battery out and resetting it.

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XfinityJoe

Official Employee

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1.6K Messages

11 days ago

Good morning @user_aaz24s were you able to get your door sensor to connect?

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user_aaz24s

Visitor

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2 Messages

No I still have not been able to get it to connect

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11 days ago

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Oh no, I am sorry to hear that you are not able to connect still. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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11 days ago

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Devices and Equipment

user_aaz24s

Door sensor

XfinityJoe

user_aaz24s

XfinityRoberto

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