Doorbell Camera Chiming at night

Hello. My doorbell camera is chiming at night randomly. It’s getting to be often. It is hard wired in. I’ve completed the trouble shooting in my app and don’t a hard restart in the device. I’ve also adjusted the camera visual Notification Center.
what can I do to make this stop? It’s waking me and my disabled mom, and dogs up every night.

Melissa Hubbard

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XfinityEricB

Official Employee

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2.3K Messages

17 days ago

user_melcath Thanks for reaching out about the door bell camera chiming at night. Has it ever captured a picture of what set it off by chance? I had squirrls setting mine off until I got a motion activated fake cat that seemed to scare them off.

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user_melcath

Visitor

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2 Messages

@XfinityEricB no. There is not a motion alert triggering. I have the notifications set to alert my phone when the motion is triggered. I have reviewed the camera feeds each time. There is no movement. Also to note, it’s not a full ring. It’s a chime, and it’s sporadic.

Melissa Hubbard

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12 days ago

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XfinityJanelle

Official Employee

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1.6K Messages

Thank you for that information. Have you attempted to restart the doorbell? Video doorbells can be restarted from the Xfinity app. Please check out https://www.xfinity.com/support/articles/reboot-camera-mobile-app for the step by step guide to restarting the doorbell.

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10 days ago

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Devices and Equipment

user_melcath

Doorbell Camera Chiming at night

XfinityEricB

user_melcath

XfinityJanelle

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