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user_mb1224
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7 Messages

Thursday, June 19th, 2025 5:41 PM

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Enable & Disable Alarm from xFinity App

The xFinity Home app no longer works and redirects you to the new xFinity app.  I have the new app and still have access to my cameras and smart devices, but there is no option to enable/disable the alarm, which was a KEY feature of the old Home app.  Does that ability exist in the new app?  If not, is that on the roadmap?

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2 days ago

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XfinityAlfonso

Official Employee

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1.8K Messages

11 days ago

Hello @user_mb1224 thank you so much for taking the time and reaching us here on our Xfinity Forums! Currently, the Xfinity App does not have an arm/disarm function for Xfinity Home Security. We have no information currently about when this will be added, but we appreciate the feedback if this is a feature you'd like to see in the future. 

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user_mb1224

Visitor

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7 Messages

Thank you, but that is a CRITICAL loss.  You deprecated the original app and removed a primary function of the app with no replacement.  Due to the loss of this, I have to consider other options for Home Security without  that feature.

11 days ago

0

XfinityAlfonso

Official Employee

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1.8K Messages

We can certainly understand your feelings on this, @user_mb1224, and will keep this in mind for future updates to the Xfinity App. With Xfinity Home Security, you still have( or at least should) have both a wireless keypad and Touchscreen controller to arm/disarm the system, while the App will give you that functionality to still see all equipment active in the home. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 days ago

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user_mb1224

Visitor

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7 Messages

Luckily, your answer is incorrect.  I was able to eventually get to an advanced level of tech support who resolved the issue.  For anyone else having this issue, here are a few facts:

1. xFinity offers mulitple levels of Home Security and my account had an error saying my level was incorrect.

2. After removing both xFinity Home and new xFinity app, I was able to reboot and redownload both apps.

3. Then I logged into xFinity and made sure I was associated to the correct account

4. Then I reinstalled xFinity Home and that app now works correctly.

4 days ago

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XfinityAmira

Official Employee

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4.2K Messages

Thank you so much for this updated information, user_mb1224. We have noted it on our end as well, and I am happy the issue has been resolved on your end. We appreciate you, and thanks for being the best part of Xfinity! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 days ago

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