user_0si1fs Thank you so much for your post on retrieving older videos from your home security cameras. Video from your 24/7 cameras or video doorbells is continuously recorded to the cloud and is available for viewing and downloading for up to seven days. Recordings are stored in the cloud for seven days for up to six cameras. During that time you can access any video you need to download and save the video to your computer. After that 7 days, however, the videos are not stored on our end to retrieve I do apologize about that.
XfinityAmandaB
Official Employee
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6 months ago
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