Gateway not seeing any of the sensors in pairing mode.

Just added smarthome option and gateway is not seeing any of the sensors given to me from xfinity when going thru setup in app (3 door, 1 motion).

Confirmed sensors had blinking light in pairing mode. Already tried factory reset on every sensor. Tried powercycling gateway. Even tried disabling 5 and 6 ghz to force 2.4ghz. Not a single sensor shows up in the setup process.

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XfinityEricB

Official Employee

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3.5K Messages

13 days ago

ChristianD Thanks for reaching out about the pairing issue with your new smart home equipment. We would be happy to assist with the setup if still having trouble. Have you been able to get them paired since you commented to us here 2 days ago, or still need assistance?

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ChristianD

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2 Messages

Sorry I didn't get a notification that there was a reply to this. So I was about to say no, but tried again.... and now they appear when I go thru the process!

I wonder if there was something on the backend delaying to fully activate the service. Even though the app said I had the service, I'm assuming I needed to wait a couple days (was over a weekend) for it to fully activate.
I'll strike up another comment if I hit another speedbump along the way.

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5 days ago

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XfinityJeff

Official Employee

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1.1K Messages

Perfect, let us know if you have any other issues @ChristianD.

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3 days ago

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Devices and Equipment

ChristianD

Gateway not seeing any of the sensors in pairing mode.

XfinityEricB

ChristianD

XfinityJeff

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