Hey there, @user_oq5imo! You've come to the right place for help :) We can schedule a technician if you still need one. Since it's been a couple of days, I wanted to check with you first - has anyone come out yet?
No, not yet. I had originally booked it for Friday December 12, 2025, or so I thought. Then, I got a text saying it was booked for the 11th but I had asked to be switched since I couldn’t get off from work and it was switched to the 15th but then since I was going to end up having the 11th off a chat rep said I could switch it but no one showed up for the 11th then I called back and said they don’t know why I was told I could switch it that it was still scheduled for the 15th.
Thanks for the update @user_oq5imo I'm glad to see your appointment has been scheduled. Sorry for any miscommunication, I know how hectic it can be with your work schedule at times. Let us know if there's anything else we could do.
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XfinitySara
Official Employee
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2.7K Posts
7 months ago
Hey there, @user_oq5imo! You've come to the right place for help :) We can schedule a technician if you still need one. Since it's been a couple of days, I wanted to check with you first - has anyone come out yet?
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