Visitor
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1 Message
How do I run a channel auto scan
My screen shows the message Please run channel auto scan.
I've checked all of the cable connections, followed the instructions for running an auto scan, but when I press the home/menu button on the remote it does nothing; still the same screen with the same message. I tried to reset the modem and same result.
BruceW
Gold Problem Solver
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27.5K Messages
2 days ago
That message is most likely being generated by your TV set, not by Comcast/Xfinity. Scans are only need to receive over-the-air channels picked up by an antenna connected to the set. Check the user guide for your set for instructions. You'll probably need to use the TV set remote for this, the Xfinity remote probably won't work for channel scan.
You don't need to run a scan to receive cable channels, you get them through an HDMI cable connected to a cable box, or through an Internet connection to your set for the Xfinity Stream app. Neither of these use a channel scan.
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