Good evening @user_lddh3t, and thank you for reaching out on our Community Forums regarding replacing your sensors—we appreciate you contacting us. To better assist, have you already tried any troubleshooting steps with the sensors? Can you also let us know what issues you’re currently experiencing with them?
Hi there and welcome to Comcast @user_13rii6. I am sorry to hear that your window sensors broke. You are in the right place ans we are happy to take a look at the sensors for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
Let me know if you have any questions.
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XfinityAlyssaA
Official Employee
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2.7K Messages
16 days ago
Good evening @user_lddh3t, and thank you for reaching out on our Community Forums regarding replacing your sensors—we appreciate you contacting us. To better assist, have you already tried any troubleshooting steps with the sensors? Can you also let us know what issues you’re currently experiencing with them?
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