Visitor
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1 Message
Indoor camera
Hi, I haven’t received my indoor camera. It’s been over 6 week. Please I need an update on that asap. Thanks.
Visitor
•
1 Message
Hi, I haven’t received my indoor camera. It’s been over 6 week. Please I need an update on that asap. Thanks.
XfinityAdrienne
Official Employee
•
1.6K Messages
29 days ago
Good Morning, @user_qc9twq! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with not receiving your equipment, it certainly is not what we want for our customers. We would be more than happy to look into the details on our end, and make sure you do receive the camera. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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