Visitor
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1 Message
Just upgraded gateway and touch screen will not connect to wifi.
A week ago I upgraded to the new gateway and extender but my home touch screen will not connect. I have rebooted the touch screen several times via myself and Xfinity Assistant but the touch screen will not connect. I have not been able to use my home security for the last week. Each time I open the Xfinity home app on my phone I get the message "Your Touchscreen has lost power. Check to be sure your Touchscreen is plugged in....."
Screen is plugged in and has power. Gateway is functioning, all other peripherals, TV, Mobile Phones, computers, are connected to its wifi.
XfinityJohnG
Official Employee
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2.6K Messages
3 days ago
Thank you for reaching out here. If you are still having those issues with your touchscreen I will be happy to look further into that from here. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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