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user_2905f8
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2 Messages

Friday, December 2nd, 2022 10:51 PM

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Keypad displaying “Open Ckt”

My keypad says “Open Ckt” and won’t let me arm or disarm the system with it. I can only arm/disarm with the touchpad or app. Also, the 3 door sensors are showing 0% connectivity on the app.

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2 years ago

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CCAnna

Problem Solver

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874 Messages

2 years ago

I am sorry to hear you have had trouble with the security system's connection @user_2905f8. You have reached the right team to help. To start, have you tried any troubleshooting yet? For example, resetting your internet modem, or changing the batteries. This link is a great resource https://www.xfinity.com/support/xfinity-home#get-started/home-security-basics. Our team will be on standby to continue helping.  

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user_2905f8

Visitor

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2 Messages

@XfinityAnna​ It is not my touchpad that I am having a problem with. It is the Honeywell keypad by my garage door. I believe it is wired into the house. There is no battery to change and I can’t find any kind of article that mentions the keypad.

2 years ago

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CCAnna

Problem Solver

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874 Messages

That makes sense @user_2905f8. I would be happy to take a closer look and see if we can run any troubleshooting from our side. Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

 

I no longer work for Comcast.

2 years ago

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