Need help with cable bury

Hey there, @user_akuw7q! Thank you for taking the time to visit our Xfinity Community Forum with your service and cable bury concerns. I'm sorry to hear about the trouble you've had, and I'd love to see what our team can do to help! We're awesome to work with here because we are experts in all things related to your account, service(s), equipment, bill, and more. Plus, we can escalate issues as necessary. Something like this will require a closer look, so could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!