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Poni
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5 Messages

Monday, November 18th, 2024 2:32 PM

new security center

Hello,

How do I get a new security center (main screen that everything connects too) and possibly one additional camera?


Thank you!

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18 hours ago

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XfinityJosephA

Official Employee

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1.4K Messages

18 hours ago

Hello @Poni how are you today? I hope all is well. In general, they can be ordered with us or you Can get one when you schedule an appointment. Are you able to share more information? Do you already have Xfinity Home security service? If yes, is the equipment not working correctly? 

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Poni

5 Messages

I currently have xfinity security services. Our control center has a cracked screen and broken leg stand. As for the additional camera, we are just looking to add a 4th.

Thank you!

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18 hours ago

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XfinityJosephA

Official Employee

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1.4K Messages

Poni You're welcome 👍 Thanks for your reply and for the additional details about the equipment. This helps us know how to proceed. I recommend scheduling an appointment since the tablet is damaged and adding a 4th camera is going to impact how your security system works. Our team can help. Just send us a direct message, so we can assist you further. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. 

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18 hours ago

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