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Wednesday, April 1st, 2026 10:29 PM

No confirmation email after upgrading equipment online

Hi,

I just tried to upgrade my internet and tv equipment through the Xfinity website. I went through the entire process of selecting equipment to update. I got to the last screen and selected Complete Order after agreeing to the terms and conditions. The website then changed to the home page for the Xfinity website. I have yet to recieve a confirmation email. I want to make sure my order went through before I try to attempt the order again.

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