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9 Messages

Tuesday, August 10th, 2021 7:18 PM

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Returning Xfinity Home Security Equipment

I discontinued my Xfinity Home Security service.  I was told to return Keypad, Touchscreen and Security Specific Router that they installed.  I returned them to the Factoria (Bellevue, Wa) Xfinity store on Sunday.  I was intercepted by an associate asking if I was returning the equipment I was carrying.  He told me that I would be sent a receipt by e-mail using the barcode on the touchscreen.  I have not yet received my receipt. 

When can I expect to see my receipt for the equipment?

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3 years ago

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CCEthan

Official Employee

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1.4K Messages

3 years ago

Hi, @jwm2. Thanks for asking about your return receipt. We quote 7-10 days when we get it back to the warehouse and scan it in. Even if you do not receive a receipt it does not mean if something happened you would be liable. It is more to help us quickly check in case something happens, but you won't be charged or anything like that. If 10 days have passed, let us know. 

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jwm2

Visitor

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9 Messages

3 years ago

Thanks for your reply.  I was wondering because the router had a big green and yellow sticker threatening a $500.00 charge if not returned.

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CCEthan

Official Employee

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1.4K Messages

I would be concerned also and better to check with us! That would be true if you didn't return it. We can almost always find equipment if it was returned. If you receive any notification in the long run that you did not return it, create a post and we can help take care of it. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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jwm2

Visitor

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9 Messages

It is now 11 days since I returned my equipment, with no acknowledgement of the return.

3 years ago

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XfinityAldrik

Official Employee

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1.7K Messages

Hello again @jwm2, Thank you for taking the time to reach back out to us on our Community Forums! Please send us a private message with your full name and full address! Our team can most definitely take a further look.

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support".

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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