I have also been having a issue with the camera event feed not loading. I have to repeatedly tap the retry button 5 to 30 times to show saved events but the event will not play, just shows the buffering symbol. and will only go back 12 hours.
user_6qdj2q, thank you for reaching out to let us know. I understand not having the feed load as expected can be a real headache. That said, we will do our best to help. Can you let me know any other troubleshooting steps so far? Did this recently start, or have you noticed this for some time now?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_e0yq4q Good morning! Thank you for reaching out to our Xfinity Community Forums Team regarding your recording. I can definitely see how that would be frustrating. I'm delighted to help you get the issue resolved. Before we begin, can you please share any troubleshooting steps you have already attempted? This way we don't repeat the same steps and know where to pick up at.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRaf
Official Employee
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870 Messages
2 months ago
Good evening @user_2z7a7h. Can you elaborate on your issue a bit more?
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user_6qdj2q
1 Message
25 days ago
I have also been having a issue with the camera event feed not loading. I have to repeatedly tap the retry button 5 to 30 times to show saved events but the event will not play, just shows the buffering symbol. and will only go back 12 hours.
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