Security camera offline

I got Xfinity Home in September last year. One of the three cameras has been offline for close to three months now. The camera is bad, the other two have a blue light to indicate they are powered. The third one is dead. Yes I have done the troubleshooting steps several times, including once with one of your reps on the phone, and when he was finally convinced that they had to send a technician, the call dropped and he didn’t call back.
HELP!!! I need the camera replaced, don’t want somebody to “guide” me on how to reset it!

Responses

XfinityRichard

Official Employee

•

1.4K Messages

1 year ago

Hi there, @RgromeroMs! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'm very sorry for the trouble you are having with your security camera. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full-service address so that I can assist you further?

To send a direct message [private message]:

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- An "Xfinity Support" graphic replaces the "To:" line.
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Devices and Equipment

RgromeroMs

Security camera offline

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