Visitor
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1 Message
System problems
I had a tech come out last week I've been trying to get ahold of a rep but keep getting hung up on. The tech installed motion decror in a wrong spot along with a couple sensors I need someone to come out and fix these issues as it keeps setting my alarm off I need a different tech than last time because he was rude and did not listen to what we wanted
XfinityRichard
Official Employee
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3.8K Messages
1 month ago
Good Morning, @user_3h0s2l Thank you for reaching out, and I sincerely apologize for the inconvenience and frustration you've experienced. I understand how concerning it is when your alarm is being triggered due to equipment that was not installed where you requested, and I’m sorry to hear about your experience with the previous technician. Please send us a direct message with your full first and last name and complete service address. We appreciate the opportunity to help get this resolved for you. 😊
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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