Touch screen battery replacement

user_vdtqzd Thanks for posting on our Community Forums. If you're getting a "Your Touchscreen battery needs to be replaced" error message, we'll need to schedule a technician visit to replace the battery.  Could you please send our team a Direct Message with your name and service address? Our team can help schedule the visit. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it