Visitor
•
1 Message
touch screen doesn't connect to wifi
I picked up a new Gateway box 2 weeks ago. I was able to connect all my devices to the new Wi-Fi except the Home Security Touch Screen. After about 2 hours on the phone with 2 agents, we were able to connect. However, since then I keep losing Wi-Fi connection on the Home Security Touch Screen and have to restart both the Gateway and Touch Screen. No other devices are having connectivity issues. I really think I need a new Touch Screen for my Home Security, but I can't seem to connect to a live Agent to schedule an appointment to replace the Touch Screen as I think it has difficulty connecting to the newer version of the Gateway. Thanks
XfinityDilary
Official Employee
•
2.5K Messages
16 days ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0
XfinityDilary
Official Employee
•
2.5K Messages
9 days ago
0
0