Visitor
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1 Message
Upgrade to XB10
Upgrade to xb10
I am a current Xfinity customer with an internet plan- Gigabit extra. I understand that the XB10 gateway is now available for customers.
I would like to request an upgrade to the XB10 gateway, as I believe it would significantly improve the performance of my home network. Please let me know if I am eligible for this equipment and what steps I need to take to have it shipped to me or installed.
EG
Expert
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116.3K Messages
1 hour ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJon
Official Employee
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1.1K Messages
1 hour ago
Good afternoon user_i3k8f4. We can certainly look into this for you. I will need some additional information to review your account, and the eligibility.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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