URGENT – Xfinity Home Security App Failure & All Cameras Offline

URGENT – Xfinity Home Security App Failure & All Cameras Offline

I need this escalated to a senior Xfinity Home Security technical specialist.

For several days, my Xfinity app has repeatedly logged me out and has not been working properly. I contacted Xfinity multiple times for help and was eventually instructed to change my password.

That did not fix the app problem. Instead, after following Xfinity’s instructions, all of my Xfinity Home security cameras went offline.

My touchscreen is still connected, but I now have no reliable app access and no working cameras.

I have called Xfinity numerous times and have been transferred between departments, placed on long holds, and repeatedly asked to explain the entire issue from the beginning. I am told each time that notes are being added, yet the next representative appears to start over again.

Nobody has taken ownership of the problem, and my home security service remains partially unusable.

Please have a senior Xfinity Home Security or Executive Resolution representative contact me so this can finally be resolved.