Video doorbell melted

Hello, @user_y32v7r! Wow, thank you for coming to the Xfinity Community Forum with this concern. I'm sorry to hear about the damage you've found, and I'd love to see what we can do to help. It may take getting a technician out there, so let's have you send us some account details to get started. Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

@user_y32v7r thank you for sending the direct message, I was able to locate that and will follow up with you there to continue with the damaged video doorbell.