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Friday, March 28th, 2025 9:55 PM

Window Sensor issue [Edit]

I have a faulty window sensor.  The battery is fine and the sensor is installed properly.  The touch screen says that the window is open.

Official Employee

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2.7K Messages

4 days ago

Hi there, user_p4v4jm! Thanks for reaching out about the sensor showing open. Once in a while, the sensors can move a touch and are very sensitive. Can you please make sure the sensor and magnet are installed so that they're within a quarter inch of each other and have any indicators aligned when the door or window is closed? Are they already aligned? 

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