1 Message
Window Sensor issue [Edit]
I have a faulty window sensor. The battery is fine and the sensor is installed properly. The touch screen says that the window is open.
1 Message
I have a faulty window sensor. The battery is fine and the sensor is installed properly. The touch screen says that the window is open.
XfinityRay
Official Employee
•
2.7K Messages
27 days ago
Hi there, user_p4v4jm! Thanks for reaching out about the sensor showing open. Once in a while, the sensors can move a touch and are very sensitive. Can you please make sure the sensor and magnet are installed so that they're within a quarter inch of each other and have any indicators aligned when the door or window is closed? Are they already aligned?
0
0