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user_83ab27
1st Topic

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2 Messages

Monday, December 20th, 2021 1:07 AM

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Xcam2 solid white light

I have 4 xcam2 cameras, all 4 have worked. I have 1 that stays solid white light no matter what i do.  What could be the problem, What should I do?

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3 years ago

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XfinityRay

Official Employee

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2.2K Messages

3 years ago

Hello, @user_83ab27. Thank you for reaching out about the camera that is not working. What troubleshooting steps have you tried so far such as resetting the camera, pairing it to the system again, etc? Here is a link that shows some different troubleshooting steps, Xfinity Home Camera Troubleshooting. The solid white lite means powering up. Is the power cord secure? Is there any damage to it? 

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user_83ab27

Visitor

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2 Messages

I have tried all the basic troubleshooting steps. There is no physical damage that I can see. The power adapter is secure, and I've tried differnt outlets. The light will stay white all the time, I've left it on for days and is still white on the camera and power adapter. 

3 years ago

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XfinityRyanE

Official Employee

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1.1K Messages

Gotcha, thank you for the update and clarification on the steps you have taken. We may need to get a tech out to have a look at things, but we will be glad to take a look at your account and take a second look at what could be happening. To get started, please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. 

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 years ago

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