Xfinity Doorbell Launch and Area of Interest for Camera Motion Alerts

@XfinityBecker​ A couple of quick questions - this article https://www.xfinity.com/support/articles/video-doorbell states that a supported Xfinity Gateway is needed for 24/7 video recording with the new doorbell. Is that actually true? (We currently have Xfinity Home with a couple xCam2 cameras, and we use our own modem and router, and the 24/7 video recording works. Would it be different for the doorbell camera?)

2nd question - real-time motion alert push notifications from the xCam2 just recently started working for us (for a long time we could not get them because we used our own modem/router). Will real-time motion alert push notifications work for the video doorbell for us, considering that we have our own modem and router?

We're very interested in this product, but only if we are able to use all of its capabilities with our own modem and router.

Thanks!

Hey, @Zivheads! Thank you for taking the time to reach out and being part of the Xfinity family. It is required and shouldn't work, if it is working for you that's great, but it's not designed to. If you are in bridge mode the push notification will not work.

I wanted to provide some quick clarification. 

Customers with xCams and their own Internet equipment are fully supported.  During this initial launch phase, the Xfinity Doorbell does require the use of a Leased Xfinity Gateway - but we do have plans to make it compatible with customer owned Internet equipment as well. Once that becomes available, we will also be able to confirm the answer to your question on push notification functionality.

We'll make sure to post updates here as product enhancements are released!

@lkpolovchik​ - great questions!

Here are some answers that might help.

• The xFi Gateway is a requirement right now, so you're good to go there
  
  
• I have been testing the Video Doorbell for several months, and often my phone and doorbell chime are going off at the same exact second - so you should experience very little latency on notifications with our product
  
  
• The Video Doorbell requires a transformer that operates between 16-24 volts (VAC).  Double check the specs on your transformer - it might operate within those parameters. If needed, a multimeter could be used by you or an electrician to measure actual voltage.  This is also something our technician would check if you decided to set up an installation.
  
  
• Our technician would make the determination if the location you would like to install the doorbell is viable, but often if we are replacing an existing doorbell, we'll be able to use the same location (including brick and mortar).
  
  
• I don't have a sample video to share, but quality is on par with our xCam2.  The difference will be the aspect ratio, which will be 4:3 instead of 16:9 (and gives you that "fish-eye" look), so we can capture video "head to toe."
  
  
• If you already pay for 24/7 video, it would not cost extra - we include up to 6 cameras with 24/7 video and the doorbell counts as one of those cameras.  It would also appear on your Touchscreen and be viewable from X1 or Flex like your other cameras.
  
  
• Installation fees might vary by area, so I would suggest contacting us to see what the cost would be.

Thank you for that information. I have no electrical outlet by my front door and a Ring was the only solution. If I can get an electrician to install and outlet I may just do an Xcam. 

You're welcome, @lkpolovchik! in the meantime, would you like us to follow up with you to set up an installation appointment for that Xcam?

@Anotherbrickinthewall​ 

The optimal recommendation is a 16VAC 30VA (Volt-Amp) transformer.

@lkpolovchik​ 

It sounds like our Video Doorbell might be a good solution for you then!  I know I have been very happy with it.  Plus, since you already subscribe to 24/7 recording, it will definitely save you some money in the long run.

@user_c5c220, that's a great question! The Xfinity Video Doorbell supports existing Xfinity Camera features: weather-resistant IP 55 rating, 1080p HD video, crystal clear night vision, motion notifications, two-way audio and access to live and recorded video through the Xfinity app and Xfinity X1 platform. In addition, the Xfinity Video Doorbell offers doorbell ring notifications and a wider 4:3 aspect ratio that allows you to see more of your doorstep. This device is installed professionally* and powered using the existing wiring in your home. The features that come with the doorbell are:

• Monitor your front door from wherever you are through the Xfinity app.
• Get notified of activity at your front door right on your TV through X1 or Xfinity Flex.
• Seamlessly integrate the Xfinity Video Doorbell with your existing Xfinity Home system.
• Never miss another delivery with the Xfinity Video Doorbell, which provides two-way audio for clear communication to anyone who comes to your door.
• Get a better view of your doorstep with 4:3 aspect ratio.

You choose what features you want to use or not. Please let me know if that was helpful.