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user_iszeru
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Tuesday, March 10th, 2026 8:08 AM

Xfinity home app not connecting

I’ve had this service for the past four years, but in the last 6 months the home app has been trash. All it keeps saying is now connecting to your home/never connects. I can no longer arm/disarm from my phone…. ATP just disconnect the service 

I have also deleted and redownloaded the app and it still gives me the same message 

I can only view my camera from the regular Xfinity app but can’t disarm/arm or get any notifications when a door or window is open 

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1 day ago

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XfinityDena

Official Employee

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4.1K Messages

1 day ago

I am sorry to hear of the app issue @user_iszeru. When the app won't start or has intermittent connectivity the possible causes may be:

  • The mobile device is not connected to the Internet.
  • The data in the device's cache is corrupt.
  • The site is down.
Troubleshooting
  1. Open another app to verify you have an active Internet connection.
  2. Completely delete and reinstall the app.
  3. Restart your device, then delete the application and install it again.
    • If you still can't open the app on an Apple device, please contact Apple for additional support by calling 1-800-iPhone (800-694-7466) or visiting www.apple.com/support/itunes.
    • If you still can't open the app on an Android device, please visit the Google Play Store at support.google.com/googleplay/?hl=en or contact your mobile service provider.

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