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jazr013
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Monday, May 18th, 2026 5:42 PM

Xfinity home app not pushing phone notifications

The Xfinity home app has stopped sending the pop-up notifications 

I already checked permissions, deleted all data and install/uninstalled the app

Phone is Samsung Galaxy S25 with One UI 8.5

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7 hours ago

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user_sdbnfu

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3 days ago

Same. I think it must have started a couple of weeks ago but I'm not positive. 

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XfinityJeniece

Official Employee

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4K Messages

Hey there, @user_sdbnfu, did you try those steps mentioned by XfinityGabriel to see if that helps with the issue? Are you still having the same issue after trying those steps?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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15 hours ago

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XfinityGabriel

Official Employee

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3.3K Messages

23 hours ago

 

jazr013, Hi there! Thanks for letting us know what’s been happening. As a customer myself, I know how important those notifications are.

Let’s run through a few things to help get them working again:

  • Make sure the notification rules are enabled within the Xfinity Home app
  • Double-check your phone’s notification settings:
    Settings > Notifications > Xfinity Home > Allow notifications
  • Try toggling notifications off and back on for the app
  • Confirm your device isn’t in Do Not Disturb or Airplane mode

If everything looks good there, also make sure you’re running the latest version of the Xfinity Home app, as updates can resolve issues like this. If you’re still not receiving notifications after this, let us know. We’re happy to dig deeper with you. 👍

 

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jazr013

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Hello Gabriel

I tried all these, no fix.

The Xfinity App and Authenticator do receive App notifications

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11 hours ago

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XfinityBenjaminM

Official Employee

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3K Messages

 

jazr013 We've continued to investigate this, and we can confirm that our Engineers are working on a known issue where notifications are not coming into the Xfinity App as it relates to cameras. We'll let them know it also seems to be impacting all notifications as well. For now, there is no resolution in place, but we hope to have it fixed very soon.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 hours ago

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