Skip to main content
user_viax61
1st Topic
1st Reply

Visitor

 • 

2 Messages

Tuesday, June 16th, 2026 10:17 PM

Closed

Xfinity home app

My X Home app stopped working today.  It pushes me to the Xfinity app, but I cannot find the home monitoring section to turn my home alarm on/off remotely.  I use this function everyday. Does anyone know the work around this problem? 

Question

 • 

Updated 

16 days ago

29

2

0

Oldest First
Selected Oldest First
XfinityShawn

Official Employee

 • 

2.5K Messages

17 days ago

 

user_viax61 Are you receiving an error from the app when trying to access it? Do you have the latest update currently? 

 

0

0

user_viax61

Visitor

 • 

2 Messages

16 days ago

Yes, I have the latest app.  But, I figured out the problem!  I had added a new service address/profile and this created my alarm monitoring issue on the Home App.  I had to go into my account and set my default back to the original address.  That fixed the problem and the home app worked again! 

1

0

XfinityShawn

Official Employee

 • 

2.5K Messages

 

user_viax61 That's good news to hear! My team is always here if you should need us again in the future. Have a great day! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

16 days ago

0

forum icon

New to the Community?

Start Here